Shipping Policy

At Excelencia Store, we take pride in providing a seamless and reliable shipping experience to our valued customers. This Shipping Policy outlines important information about the shipping process, including delivery times, tracking, fees, and more.

1. Order Processing Time:

  • All orders are typically processed within 1-2 business days after payment confirmation, unless otherwise specified.
  • Please note that order processing may be delayed during peak seasons or due to unforeseen circumstances. We appreciate your understanding in such situations.

2. Shipping Methods:

  • We offer a range of shipping options to suit your needs, including standard, express, and international shipping.
  • Shipping options may vary depending on your location and the items in your order.

3. Estimated Delivery Times:

  • Estimated delivery times depend on the shipping method chosen and your location.
  • Standard shipping usually takes 14 to 45 business days within the domestic [or international] regions.
  • Express shipping offers quicker delivery, typically taking 14 business days.
  • Please note that these are estimated times, and actual delivery may vary due to factors beyond our control.

4. Tracking Your Order:

  • Once your order is shipped, you will receive a shipping confirmation email containing a tracking number.
  • You can track the progress of your shipment on our website or by using the provided tracking number on the carrier's website.

5. Shipping Fees:

  • Shipping fees are calculated based on the shipping method selected, the weight and dimensions of your package, and your location.
  • Shipping fees will be displayed at the checkout before you complete your purchase.

6. International Shipping:

  • For international orders, please be aware that customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the recipient.

7. Shipping Restrictions:

  • Some items may be subject to shipping restrictions or regulations based on their nature or destination. Please check the product details and your local regulations.

8. Shipping to Multiple Addresses:

  • We offer the option to ship items to multiple addresses in a single order. Additional shipping charges may apply.

9. Lost or Damaged Packages:

  • In the rare event that your package is lost or arrives damaged, please contact our customer support team within 14 days of delivery, and we will assist you in resolving the issue.

10. Returns and Exchanges:

  • For information on our returns and exchanges policy, please refer to our [Returns Policy] page.

11. Contact Us:

  • If you have any questions or concerns regarding our Shipping Policy or the status of your order, please don't hesitate to contact our customer support team. We are here to assist you.

Excelencia Store is committed to ensuring that your orders are delivered in a timely and efficient manner while providing transparency throughout the shipping process. We appreciate your trust in us and look forward to serving you.

Please note that this Shipping Policy is subject to change, so we recommend reviewing it periodically for updates.